End-User Introduction and General Disclaimer
📘 Program Overview
The Sungrow Trade-In Program allows eligible Sungrow end-users to upgrade their existing inverter by trading it in through an accredited Solar Company. A trade-in value may be applied as a deduction toward the cost of a new Sungrow System purchase.
Note: The program is coordinated by Sungrow Australia Group Pty Ltd (Sungrow), the authorized importer of Sungrow products in Australia. However, Sungrow does not sell products directly to end-users and is not a party to any commercial contract between the end-user and their
Solar Company/Reseller.
✅ Eligibility Requirements
To participate, the end-user must:
- Own the inverter being traded in, and ensure the inverter has been installed on-site for over 3 months.
- The inverter model must be eligible for the program.
🔎 Check eligibility here: https://service.sungrowpower.com.au/Trade_in_Eligibility_Check - Purchase and install a qualified Sungrow Hybrid Inverter plus Battery System from an accredited Solar Company.
- Only one inverter is acceptable for trade-in per site, and the new system must be installed at the same location.
- Authorize the Solar Company to manage the entire trade-in process, including submission of the application and return of the trade-in inverter.
- Trade in a unit that meets Sungrow’s return condition criteria, such as being operable and having a visible serial number etc. The inverter must be collected by Sungrow (or its authorised logistics partner).
📋 Program Conditions
No Direct Compensation from Sungrow
Sungrow does not provide trade-in value, discounts, or payments directly to the end-user. All pricing, trade-in credits, and upgrades are managed by the solar company.
The trade-in credit is non-refundable, non-transferable, and can only be applied toward the Sungrow product upgrade at the specific site where the trade-in occurs.
Ownership Acknowledgement
By proceeding, the end-users need to confirm that they are the lawful owner of the inverter being traded in.
Trade-In Application
By participating, the end-users must authorise a Solar Company to apply and manage the trade-in process on their behalf. In some cases, the solar company may delegate this process to a Reseller.
Solar Company as Main Contact
The authorised solar company will manage all the trade-in participation, including application submission, inverter removal and return, installation of the new unit, and communication with Sungrow. Sungrow will communicate directly with the solar company regarding application status, required documentation, and product logistics.
Trade-In Approval
Sungrow will review the trade-in application submitted by Solar Company or Reseller on the following:
- Product Serial number
- Installation photos
- Proof of new installation (e.g., invoice, new installation photos, product commissioning)
- Any other information or documents as required.
Please note: Approval is not automatic and is subject to Sungrow’s final verification and discretion.
No Guarantee of Trade-In Acceptance
Participation in the program does not guarantee approval. Sungrow may reject claims if:
- Eligibility criteria are not met
- Required documentation is missing or invalid
- Inverter is not returned, or condition does not meet return requirements
Warranty & Liability
- New Sungrow inverters and battery systems are covered under standard product warranties.(https://service.sungrowpower.com.au/Warranty/warranty)
- Sungrow does not warrant the workmanship or installation quality.
- All installation-related responsibilities rest with your solar company, any issues related to installation, workmanship, or system performance must be resolved directly with the solar company.
Data Liability
Sungrow is not liable for any data (e.g., production logs, user configurations, network settings) stored on returned inverters. It is the solar installer’s or system owner’s responsibility to erase and/or back up such data prior to return. Sungrow may permanently delete or destroy any residual data upon receipt.
Old Inverter Handling
Once collected, the traded-in inverter becomes the property of Sungrow or its authorised recycling partners and will not be returned. All environmental disposal is handled responsibly through authorised channels.
⚠️General Disclaimer
By participating in the Sungrow Trade-In Program, the end-user acknowledges and agrees that:
- Sungrow is not liable for any pricing disputes, delays, or issues related to the quality of installation or services provided by third parties.
- Sungrow shall not be held responsible for any loss, damage, cost, or dispute arising from transactions, installations, or services arranged between the end-user and third parties, including but not limited to Solar Company, Resellers, or Distributors.
- Sungrow reserves the right to amend or cancel this program at any time without prior notice.
- You have reviewed, understood, and accepted the Trade-In Program Terms and Conditions*, and confirm that you meet all eligibility criteria.
- All information provided as part of the application is true and accurate, and the inverter being traded in is legally owned by you.
*Refer to full
Trade-In Program Terms and Conditions* at: https://service.sungrowpower.com.au/trade-in-terms-and-conditions
